Terms of Service

Last updated: January 12, 2025

Please read these Terms of Service ("Terms") carefully before using the fullpercent.io website and services operated by FullPercent ("we," "us," or "our").

Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

Services

FullPercent provides digital infrastructure consulting services, including but not limited to:

• Email deliverability consulting and infrastructure setup
• Compliance website development (10DLC, TFN, Google Ads, Merchant)
• Infrastructure architecture and consulting
• SMS/text messaging compliance consulting

Service Agreements

Specific consulting engagements may be subject to separate service agreements that will govern the particular terms of that engagement, including scope, deliverables, timeline, and payment terms. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.

Payment Terms

Payment terms for our services are as follows:

• One-time services: Payment is due upon completion unless otherwise agreed
• Monthly retainers: Payment is due at the beginning of each billing period
• Project-based work: Payment schedule will be outlined in the service agreement
• All payments are non-refundable unless otherwise specified

Intellectual Property

Unless otherwise specified in a service agreement:

• All deliverables created for you become your property upon full payment
• We retain the right to use general knowledge, techniques, and methodologies developed during our engagement
• Our website content, branding, and proprietary tools remain our intellectual property

Confidentiality

We treat all client information as confidential. We will not disclose your business information, strategies, or data to third parties without your consent, except as required by law.

Limitation of Liability

To the maximum extent permitted by law, FullPercent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services

Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. While we strive to achieve the best possible outcomes for our clients, we cannot guarantee specific results such as email deliverability rates, approval of compliance applications, or any specific business outcomes.

Indemnification

You agree to indemnify and hold harmless FullPercent and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms.

Termination

Either party may terminate a service engagement with written notice as specified in the applicable service agreement. We reserve the right to terminate or suspend access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Communication Consent

By providing your contact information and opting in to communications:

• You consent to receive communications from us via email, phone, and SMS/text messages
• Message frequency varies based on your engagement with us
• Message and data rates may apply for SMS/text messages
• You may opt out at any time by replying STOP to text messages or clicking unsubscribe in emails

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Palm Beach County, Florida.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any significant changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Phone: 954-448-1888
• Address: Boca Raton, FL